Pb999 FAQ — all your
Answers to your questions, right here

You must be at least 18 years old to register at pb999. We place responsible gaming at the top of our priorities. A national ID card or passport may be required for age verification. Accounts belonging to users under 18 will be permanently closed.

No, each user is only allowed one account at pb999. Creating multiple accounts will result in all of them being closed and your balance may be forfeited. If you have an issue with an existing account, please contact support.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email address. A reset code will be sent to you — use it to set a new password. The reset link is valid for 15 minutes. If you still have trouble, contact support.

KYC verification may be required before processing large withdrawals, in line with our security and compliance policies. Submit a photo of your national ID card or passport. Verification is typically completed within 24 hours and only needs to be done once.

pb999 accepts deposits through multiple payment methods including Mobile Banking, Nagad, Rocket, Upay, bank transfer, and cryptocurrency. Mobile banking deposits are credited instantly. The fastest and most convenient options are Mobile Banking and Nagad.

The minimum deposit at pb999 is just BDT 200. Maximum limits vary by payment method — mobile banking typically allows up to BDT 50,000 per transaction. For larger deposits, use bank transfer or crypto. Visit the payment page for full details.

Mobile banking withdrawals at pb999 are typically processed within 15 minutes to 4 hours. Bank transfers may take 1–3 business days. Delays may occur if KYC verification is incomplete. Requests submitted between midnight and 6 AM may take a little longer to process.

If a withdrawal is rejected, you will normally receive a notification explaining the reason. Common reasons include incomplete KYC, unmet bonus wagering requirements, or mismatched payment details. Resolve the issue and resubmit your request. Contact support with the details for a faster resolution.

pb999 generally does not charge any fees for withdrawals. However, your payment provider (such as Mobile Banking or your bank) may apply their own service charges. Network fees apply for crypto withdrawals. For full details, review the terms on the withdrawal page.

The welcome bonus is automatically credited to your account when you make your first deposit after registering. The bonus amount and terms may change over time. To see the current offer, Promotions Page Check the current offer. Before using any bonus, read the wagering requirements carefully.

A wagering requirement means you must place a certain number of bets before you can withdraw bonus funds. For example, a BDT 1,000 bonus with a 10x wagering requirement means you need to wager BDT 10,000 in total. Requirements vary by bonus. Full terms are available on the promotions page.

Share your referral link or code with a friend. When your friend registers using that link and makes their first deposit, you will receive a referral bonus. The more your friend plays, the more commission you can earn. For full details on the referral program, On the promotions page View.

A daily bonus is credited to your account every time you log in to pb999. Log in for 7 consecutive days and you'll earn a special weekly reward. Go to the "Bonus" section on your dashboard to claim it. Some bonuses are credited automatically, while others need to be claimed manually.

pb999 features Live Casino, slots, Sports Betting, fishing games, virtual sports, lottery, and much more. Over 500 games are available in total. Enjoy titles from world-renowned providers all on one platform. Browse each category from the menu.

pb999 offers betting on cricket, football, tennis, badminton, kabaddi, basketball, and many more sports. Among Bangladeshi users, the IPL, BPL, Cricket World Cup, and Premier League are especially popular. Live in-play betting is also supported.

If your connection drops during a game, pb999 automatically saves your session. When you reconnect, you can continue right where you left off. For live betting, outcomes during the disconnection are determined by the system. If you experience any issues, contact support with a screenshot.

Minimum bet amounts at pb999 vary by game. Slots start from as little as BDT 1. Sports Betting has a minimum of BDT 50. Live Casino tables start from BDT 100. Maximum bet limits also vary depending on the game and account level.

Download the pb999 app directly from App Page Download and install the APK file if you are on Android. iOS users can add the web app to their home screen via Safari browser. Do not download the app from any third-party websites.

To install the APK on an Android phone, you need to enable "Install from unknown sources" in your device settings. You can turn this permission back off after installation. The app is safe — there is no risk as long as you download it from the official pb999 website.

The pb999 app supports Android 6.0 (Marshmallow) and above. On iOS, it is accessible via Safari browser on iOS 13 or later. If you have issues on an older device, visit pb999.win through your mobile browser — all features are available on mobile browsers as well.

Start by checking your internet connection. Clear your browser cache and cookies. If you're using a VPN, turn it off and try again. Try switching to a different network (mobile data or Wi-Fi). If the problem persists, contact pb999 support — they'll provide the latest working link.

pb999 keeps your information secure using SSL encryption and advanced cybersecurity technology. All financial transactions are processed through encrypted channels. Your personal data is never shared with third parties. To learn more, Privacy Policy Read.

Change your password immediately and notify pb999 support. Check your account activity log and log out of all devices. If you notice any suspicious transactions, send screenshots to support right away — they will act quickly. Enable two-factor authentication (2FA).

pb999 support is available 24 hours a day, 7 days a week. Live chat gets you the fastest response — typically within 2 minutes. To reach us by email, write to [email protected]. Support is also available via Telegram and WhatsApp channels.

pb999 lets you set deposit limits, betting limits, self-exclusion, and cooling-off periods to help protect against problem gambling. To learn more, Responsible Gaming View page.